faq

Antes de reservar

¿Cómo hago una reserva en su sitio web?

Puede realizar una reserva desde el inicio de la página.

Debe indicar la fecha de llegada o salida de su vuelo, el número de personas que van a viajar incluyendo los niños junto a los diferentes puntos de recogida y destino. 

Los siguientes pasos le llevarán a formalizar su reserva rellenando los datos que se le piden.

What information do I need in order to book?

Transfers from Palma de Mallorca Airport to your accommodation: 

Name and phone number. 

ID card or passport. 

Date and time of arrival of your flight (destination time). 

Number of passengers. 

Address of your accommodation on the island of Mallorca. 

The extras you need (special luggage, such as bicycles or golf clubs). 

 

Departures from your accommodation to Palma de Mallorca Airport: 

Your name and phone number. 

ID card or passport. 

Date and time of departure from the property. 

Number of passengers. 

Pick-up address. 

The extras you need (special luggage, such as bicycles or golf clubs).

What time should I request a transfer for my pick-up?

Please note that it is possible to schedule departure from your accommodation at least 3:20 hours before your flight departs for areas with a distance of more than 30 km and 2:40h for areas less than 30km to the airport).

No encuentro la ruta que quiero reservar. ¿Qué hacer?

Si la ruta que buscas no se encuentra en el buscador, puede enviarnos un email con la ruta que desea realizar y nos pondremos en contacto con usted para darle una solución.

Do you have a baby seat and booster seats for children?

Yes, you can add the necessary baby seat and booster seat for your transfer when formalizing your reservation.

How do I pay for my transfer?

Once you have completed all the steps required to make your reservation, you can make the payment directly on our website by credit /  debit card or PayPal. You can also pay in cash directly to the driver on the day of the service.

I need a receipt / invoice of the contracted services. Can you provide it for me after the booking’s been carried out? 

Yes. Please request your invoice by email at info@booktaxibarcelona.com and you will receive the receipt corresponding to your booking.

¿Puedo reservar un traslado con más de una parada?

Puede añadir una parada extra en la misma localidad del destino final, esta parada debe de ser además de una duración máxima de cinco minutos y tendrá un coste de 10€.

What happens if my flight is delayed?

You do not need to worry about that, we continuously monitor all flights to ensure your driver is waiting for you when your flight arrives. However, as a back-up measure, if you are aware that your flight may be affected by a delay which consequently affects your transfer pick-up time, please contact us.

Is my booking a private or shared transfer?

All bookings offered are for private transfers and only official cars authorised by local transport authorities are used. Your group will travel in a vehicle for exclusive use. This allows you to avoid queues, save waiting times for other passengers and enable you to go straight to your destination without stopping.

How do I make a booking on your website?

You can make a reservation from the beginning of the page. You must indicate the date of arrival or departure of your flight, the number of people travelling including children and the different pick-up and drop-off points. The following steps will lead you to formalize your reservation by filling in the details that are requested.

¿Es mi traslado para la ida y para la vuelta directo a mi alojamiento / aeropuerto?

Yes. All of our private journeys take your group directly to your hotel/private address and in the same way, we’ll collect you at this same spot on the day of your return journey.

I cannot find a route I want to book. What to do?

If the route you are looking for is not in the search engine, you can send us an email with the route you want to take and we will contact you to give you a solution.

Can I bring special luggage such as golf bag or bike?

Yes, during the process booking you will be able to add the special luggage which you are going to travel. 

A member of my group uses a wheelchair. What should I do?

Before finalising the booking process you must add this information in the additional information box so that we can take it into account. 

You can take your wheelchair in our vehicles as long as the wheelchair is foldable and the user is able to get into the car on their own or with the help of one of the members of the booking party.

It is possible to make a stop along the way to collect/drop-off keys or to split our group in a different accommodation?

Yes. It’s possible to make a stop for the collection/drop-off of keys or to split your group. This stop is only possible if it’s in the same locality or resort as to where the group is heading. To request this service, you must indicate it in the booking process, selecting 5 minutes extra stop and citing the full address of where the stop has to be made.

Antes de viajar

What luggage entitlement will I have?

This information can be found in detail when booking your transfer in the information of the selected vehicle. As a general rule, the baggage allowed is a medium suitcase per passenger plus a small package per passenger (bag, backpack, briefcase…) You can add other special luggage (bicycles, golf bags in the booking process. 

If you are travelling with children’s carts and the baggage you are travelling with considers it bulky, we suggest that you book your transfer with a minivan vehicle, secure your space and travel more comfortably.

Where will I meet the driver when I arrive?

Airport

The meeting point with your driver will always be right on your way out after baggage collection at gate 4 of the arrivals hall. 

To the airport

If the collection point is a hotel, the driver will meet the group in the lobby at the entrance of the hotel. 

If collection point is a private home or apartment, the whole group will have to be waiting at the place specified at the time indicated in the booking confirmation. 

Please pay special attention during the booking process to provide us with the full address, including precise details (plaza, street, door number, postcode etc.) of where the group wants to be collected.

What happens if I cannot locate my driver?

In the unlikely event, your booking confirmation email tells you a phone number with which you can transmit this problem to us and we will contact your driver to facilitate your meeting.

The size of my group has changed, can I choose another vehicle?

Yes, as long as the changes are made at least 48 hours before the date of service. If you are out of time, you can request the change and whenever possible, we will accept it.

How long will the transfer take?

All our transfers are with a door-to-door service, the duration will depend on the route and road traffic. You will find the duration of the transfer under normal traffic conditions when booking.

What do I need to bring with me?

You need to bring a printed copy of your booking confirmation which you received by email. You will need to show it to the driver at the meeting point. If you have a Smartphone with access to your email account you do not need to print the voucher, it will be enough to show it to the driver with your device.

How long will the driver wait for us at the airport?

The driver will monitor the arrival time of your flight and will wait up to 60 minutes after the plane has landed. In the event that a member of your group loses a suitcase, is injured or is being held in customs, please send someone from the group to meet with the driver to inform him of the incident.

What happens if my driver is delayed?

We’ll reconfirm all the journeys with our drivers before the collection date. In the unlikely event that the driver arrives late, please ring us on our 24 hour helpline, provided on your booking confirmation and our customer services team will assist you immediately. Note that due to adverse conditions or traffic, you can only consider the driver late if he isn’t present for your collection up to 10 minutes after the fixed time on your booking confirmation.

I want to cancel my journey. How can I do it?

Any journey can be cancelled without charges up to 48 hours before the day of the first journey, as specified in our terms and conditions. In case of shorter notice, a 100% penalty will be applied.

Después de viajar

I’m very satisfied with the service I received. Now what do I do?

Share your experience with friends or via social networking. We exert ourselves to provide you with the best experience possible.

How can I thank, give comments or suggestions?

Shortly after your journey we will give you the opportunity to leave a review on the platforms where we have a business user for reviews. Moreover you can send us your ideas or suggestions for the future. You can also send us an email at any time to info@raicars.com.

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