TERMS AND CONDITIONS

In this space, the USER will be able to find all the information related to the Legal Terms and Conditions that define the relationships between users and us as a responsible for this website. As a user, it is important that you know these terms before continuing your browsing. Raimundo Pons Martinez as responsible for this website, assumes the commitment to process the information of our users and customers with full guarantees and to comply with national and European requirements that regulate the collection and use of our users’ personal data. This website therefore strictly complies with the GDPR (REGULATION (EU) 2016/679 on data protection) and the LSSI-CE Law 34/2002, of July 1 on information society services and electronic commerce. 

These General Conditions regulate the use (including mere access) of the pages of the site, members of the www.raicars.com including the contents and services made available in them. Any person who accesses the website, www.raicars.com (“User”) agrees to submit to the General Conditions in force at any given time on the www.raicars.com portal. Please read them carefully before making a reservation.

1. WHO WE ARE? 

We provide transport services for both individuals and groups. We operate under the brand name Raicars Mallorca Transfers – “raicars.com” which is our exclusive property. Our registered office is at Calle de l’Esperança, 3, 07550, Son Servera, Islas Baleares, España. 

For commercial purposes we have the telephone number (+34) 971567665, and we operate through the website www.raicars.com and email info@raicars.com. Please refer to the “CONTACT US” section of our website for other local phone numbers. For the provision of our services we have our own fleet of vehicles and we have other collaborators with legal capacity to offer transport services and who are in possession of all the licences and permits necessary according to the legislation applicable to each of them to carry out this activity.

The transport service shall not be considered in any case as a tourist package in the terms established by the Council Directive 90/314/EEC, of 13 June 1990, nor in the terms of the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users as well as other complementary laws, and therefore the company does not operate in any case as a travel agency. 

Through its websites, Raimundo Pons Martínez. offers transport management services for both individuals and groups. 

Before requesting a service offered on our website, please ensure that you have read and understood these Terms and Conditions, as these will govern any subsequent contract. By making a booking you confirm that you have read these Terms and Conditions and that you have the legal capacity to accept them on behalf of yourself and all passengers. If you have any question about any of the contractual conditions, please contact our Customer Service (contact information can be found in the contract section) before proceeding with the booking process. If you do not agree with any of the obligations arising from these Conditions, you must unfortunately not make a booking with us.

2. ONLINE BOOKING PROCESS

The person making the booking must be over 18 years of age and is responsible for following all the steps involved in the online booking system, ensuring that all the details provided are correct and complete and making the entire payment.

Once the contract with Raimundo Pons Martínez has been formalized, the company will carry out all the necessary procedures to organize the requested services.

The contract will only be binding for the parties when you receive your transfer voucher by email. In the event that we are unable to provide the requested service, the client will be informed and the total amount will be refunded using the same system used for payment, and the company will be released from any further obligation to the client. 

The client must confirm receipt of our notifications. In the event that we do not receive confirmation of receipt of the e-mail, the records stored on our mail server will be considered sufficient proof of receipt. 

Our message confirming receipt of payments and payments made by the customer shall not be considered as proof of the existence of a binding contract.

You must print out and have the booking vouchers ready for presentation to the driver physically or via your mobile device so that the driver can examine them himself. If the booking voucher is not presented by the booking holder, the driver may not provide the service. We recommend that you ensure that you have access to and carry out you all communications maintained with the company in addition to the transfer voucher.  

It is expressly forbidden for minors to request services from the company, and their parents, guardians or legal guardians must contact us immediately in the event that a minor has booked a service with us in order to proceed with its cancellation. Minors must always travel in the company of an adult passenger.

3. PAYMENT

The charge will be made in euros. 

We accept the most common payment methods, such as credit cards (American Express, MasterCard/Diners International, Visa), debit cards (Visa/Delta, Visa/Electron), bank transfer, cash on delivery and PayPal. 

Payment by cash on delivery will be made in full when the service is carried out, with the corresponding amount being paid for the return service if booked and always paid in cash.

The use of PayPal is only possible for bookings with a minimum amount and the customer bears the corresponding administration costs.

4. CHANGES

The information contained in the transfer voucher includes the booked destination, the pick-up point and the address of the accommodation. Any changes affecting this or any other information must be communicated by email to info@raicars.com prior to the date of the service and will only be considered effective once confirmed to the customer by email. 

The client assumes any increase in the cost of the service due to a change in the booking. The first change will not incur any additional administration fees. Beyond this first change the company may charge a €10 administration fee for each additional change. 

Once the contract has been formalised, the customer must notify our Customer Service Department of any errors detected at least 48 hours in advance regarding the corresponding transfer service. Notifications received less than 48 hours in advance regarding the transfer service will entitle the company to cancel the contract without penalty.

5. LAST MINUTE BOOKINGS

Depending on the route and the time of year, our free sale period ranges from 0 to 48 hours prior to the start of the transfer service. If the website does not allow you to make your booking, please contact us so that we can check if there is availability for the type of transfer you are requesting. Please note that our cancellation policy will apply regardless of the date and time the booking was made. 

6. CANCELLATIONS BY THE CUSTOMER

Any cancellation of the contract must be made in writing by email to info@raicars.com addressed to our Customer Service Department. Cancellations can be made for individual transfer services as well as for a complete booking including more than one service. If your cancellation request is received more than 48 hours before the pick-up time of the transfer service you wish to cancel, you will be refunded in full for this transfer.

No refund will be made if the cancellation is made less than 48 hours before the scheduled pick-up time of the transfer service you wish to cancel. In this case we will send you an email with confirmation of the cancellation so that you can use it to claim the amount from your insurance company.

7. CHANGES AND CANCELLATIONS ON OUR PART

If we are forced to make any significant changes to the terms of service, or to cancel the service, we will inform you as soon as possible. 

We will do our best to respect your preferences regarding your chosen vehicle; however, depending on availability, the vehicle may be replaced by a larger capacity vehicle or multiple vehicles. If the change involves a reduction in vehicle category or size for which we have a cheaper rate, the price difference will be refunded to you. 

In extraordinary cases we can see ourselves in the need to cancel your booking. You will be refunded the full amount of the booking and this refund will cover all obligations towards the customer arising from such cancellation. In any case, we will make every effort to find viable alternatives to any confirmed booking we must cancel.

8. RATES FOR CHILDREN

All children and infants, regardless of age, will be taken into account in order to determine the capacity of the vehicle to be used, and must therefore be included into the total number of passengers at the time of booking. 

9. CHILD CHAIRS

National legislation makes the use of a baby seat or booster seat compulsory for all passengers who are under 12 years of age or no taller than 135 cm. We and all our collaborators comply with the current legislation. If you book a private transfer we recommend that for safety reasons you use a booster seat or baby seat for passengers under 12 years of age or with a height of less than 135 cm. During the booking process you will have the opportunity to book child seats or boosters at all destinations.

It is the responsibility of the reservation holder to verify that the retention system is compatible with the vehicle and that it is placed correctly. The company will not be liable for any incidents arising from misuse, or incorrect installation of the retention system.

If the person making the booking wishes to travel with their own baby seat or booster seat it is in their right.

We will do our best to ensure that the vehicle in which your transfer takes place has the child seat or booster seat as long as it has been booked. There may be occasions when the reserved chair is unavailable. In such cases, you will be entitled to a refund of the amount paid for the chair reservation. If no chairs are available, children over the age of three must use a seat belt. Children under the age of three may travel without a retention system but must travel in the rear seats of the vehicle. 

10. ADDITIONAL STOP

The additional stop service will only be provided if it has been requested in advance at the time of booking. During the booking process you will have the possibility to book an additional stop in case you need to collect or drop off keys or if your group is split among more than one accommodation. The address of the additional stop must be located at the same destination as the main stop. The maximum duration of this additional stop is 5 minutes. 

11. BAGGAGE ALLOWED / CAPACITY

Vehicles used for private transfer have a capacity for at least 1x bag or suitcase per passenger seat with a combined maximum size of 158 cm (length + width + height) per piece of luggage. At the time of booking you must take into account the baggage to be carried and you must choose one type of vehicle or another depending on your luggage. It is not necessary to declare smaller items that can be placed on the passenger’s footrest such as cameras, briefcase, bags or small backpacks. The passenger shall be liable for all expenses incurred in case of needing additional vehicles for the carriage of undeclared baggage.  

Your acceptance of the proposed Contract and the Terms and Conditions is deemed to be a tacit agreement in which under no circumstances will you include in your baggage or personal items objects that violate the laws of the country in which the service is provided (firearms, etc.) or those that may be harmful to third parties, or objects of size, excessive weight, expiration or fragility. 

Unless you are traveling with a guide dog, animals are not allowed.  

The carriage of baggage and other personal items is at your own risk and in no circumstances shall we be liable for possible damage or loss. This risk of damage or loss should be covered by the client taking out insurance by the customer prior to the start of the trip. 

12. BOOKINGS FOR PEOPLE WITH DISABLED MOBILITY AND WHEELCHAIRS

Transfer services for people with reduced mobility must be requested by email to info@raicars.com. We will try our best to meet your request although we are not specialists in transfers for disabled passengers. Disabled passengers who request a private transfer service through our website must be able to access the vehicle autonomously or with the assistance of a companion. We can only accept folding wheelchairs. We regret that we cannot currently guarantee the type of vehicle that will be used in your transfer. 

13. TRAVEL INSURANCE

We strongly recommend that you take out travel insurance that is appropriate to your needs. Please read the contract carefully and print the documentation so that you can take it with you when you travel. Propper travel insurance will protect you from a number of risks beyond our control. 

14. OUR RESPONSIBILITY

In the event of breach of these conditions we will be liable only for those damages that are a consequence attributable to our negligence or our breach, and at most for the total amount paid by you. We are not responsible for damages that are not directly attributable to us or those which are caused by accident, force majeure or which are caused by legal or administrative requirements. 

This means that, in accordance with these conditions, we may accept liability if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as contracted or is provided in a deficient manner as a result of our inability or the inability of our staff or the inability of our collaborators to provide the transport service you have contracted using knowledge and professionalism to a reasonable standard. Please note that it is your responsibility to prove such lack of knowledge and professionalism if you wish to make a claim against the company. 

We shall also only be liable for what our employees and collaborators do or fail to do while acting in their professional capacity (for employees) or performing the work we have requested them to do (for collaborators).

No section of these Terms and Conditions limits or excludes: 

a. our liability to you for death or personal injury arising from our negligence. 

b. any other rights to which you are entitled as a consumer and user and which cannot be excluded or limited by law. 

We are completely exempt from any liability in the event that the customer contracts a service directly with any of our collaborators. 

The Provider does not give any warranty and shall not be liable in any case for damages of any nature arising from:

– The lack of availability, maintenance and effective operation of the website, or its services and contents;

– The existence of viruses, malicious or harmful programs in the contents;

– Illegal, negligent, fraudulent use or use contrary to this Legal Notice;

– The lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website.

– The provider shall not be liable under any circumstances for any damages that may arise from the illegal or improper use of this website.

If, due to one of these errors, a booking is made at the wrong price or with the wrong promotion, we reserve the right to terminate the contract with no compensation to the customer.

15. FORCE MAJEURE 

We accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, traffic jams, or strikes. 

16. WAITING TIMES

In the event that your arrival is delayed or rerouted to a different airport, station or port, the transfer service will be rescheduled and you will be picked up at the new arrival time subject to availability. In the event of non-availability, you will be refunded in full. 

If for any reason you do not show up at the pick-up point within a reasonable time after the time stated on the transfer voucher, the driver or our customer service will attempt to contact you via the mobile phone number you have given us. 

For airport pick-ups, a time limit of 60 minutes will be given from the landing time of your flight. For pick-ups at any accommodation, a courtesy time limit of 10 minutes will be given from the time you have requested the service. If after these waiting times and after having tried to contact you it is not possible to reach you because you have not provided us with a valid number at the time of booking, because you do not have coverage, because you have activated your voicemail or because you do not answer the call, the service will not be provided, we will be released from our obligation to provide the service and no refund will be made.  

If after these waiting times and after having tried to contact you it is not possible to reach you because you have not provided us with a valid number at the time of booking, because you do not have coverage, because you have activated your voicemail or because you do not answer the call, the service will not be provided, we will be released from our obligation to provide the service and no refund will be made.  

17. YOUR RESPONSIBILITY

In case you are unable to locate the driver of your private transfer, it is your responsibility to contact us by calling the 24-hour service phone numbers listed on your booking voucher. If you do not call these numbers and arrange an alternative transport, the service will not be provided, the company will be released of its obligation to provide the service and no refund will be made. If the driver of your private transfer cannot locate you, a member of our customer service will call the mobile phone number provided in the booking. Please ensure you are traveling with that mobile phone and that it is switched on while you wait for your luggage or at customs control. If we are unable to locate you at the telephone number provided, we will not be able to provide the service and no refund will be given. For non-airport pickups, we must receive your call within five minutes of your scheduled pick-up time. We store call logs so that in the event of discrepancies, your call is recorded. Transfers not used are non-refundable and the cost of an alternative transport will only be refunded if it has been pre-authorized by a member of Raicars Mallorca Transfers. If you are authorized to take an alternative transport, please be sure to obtain and send us a receipt so that it can be reviewed by our manager. No transport costs will be refunded in relation to claims without valid receipts attached. 

It is your responsibility to check the scheduled pick-up time and ensure that you arrive at the airport, station or port in sufficient time to check in or any other preparation for your trip. 

By entering into this agreement you implicitly represent that: You are of legal age and in full use of your mental faculties and that you are therefore able to assume the legal responsibilities arising from this agreement. It is aware of the scope of the services that are the subject of this contract, the information regarding the company and the content of these General Terms Conditions. You also declares that the credit or debit cards you use are owned by you and that you have sufficient funds to cover the amount of the service. You understand that you must notify us as soon as possible of any changes to the data you have provided to us.  

The services will be provided in accordance with the information specified on the transfer voucher sent by email. It is your responsibility to provide complete and correct addresses for pick-up and drop-off points at the time of booking. It is also part of your responsibilities to print and check the transfer voucher or accuracy. If the details on the voucher are incorrect you must contact us immediately at info@raicars.com for rectification. During the booking process, pay special attention to ensure that all required fields have been completed correctly. We are not responsible for bookings that are impossible to fulfil and no refunds will be given for such bookings. 

Only you are responsible for providing the necessary documentation for border crossing. We assume no liability and refuse to incur any additional costs caused by the non-provision of such documents or for non-compliance with customs, police, tax or administrative regulations of the countries to which it is intended to be accessed. Proof of transfer is not a valid document to obtain an entry visa.  

In the event that the company is forced to pay a deposit or fine to the authorities of other countries as a result of the customer breaching the laws, regulations or other requirements of the countries in which he intends to enter, leave or cross, the customer assumes full responsibility for reimbursing the company. We reserve the right to withhold any amount paid to us until the customer proves that he has refunded the amount of such fines, charges, etc. 

18. USER BEHAVIOR / RIGHT OF ADMISSION 

Alcoholic drinks are not allowed in vehicles for consumption during the trip. This also applies to narcotics.  

Smoking is forbidden inside the vehicle.  

Please note that eating is not allowed inside the vehicle.  

By entering into this contract you tacitly grant the company and our collaborators the right to refuse service to any passenger who, at the driver’s discretion, is under the influence of alcohol or narcotics and to those whose behavior may be considered dangerous to the driver, to third parties or to themselves.  

We reserve the right and by accepting these terms you authorize us to charge your credit or debit card for damage to the vehicle (including, for example, thorough cleaning) or for items that have disappeared from the vehicle. 

We reserve the right not to accept further bookings from a customer who has repeatedly caused a major incident or incidents. 

19 TRANSPORT SERVICE

We offer a range of agreed services with the vehicles at our disposal. These are private transport services.  

We cannot guarantee the exact route to your chosen destination and the time and distance shown on our website is only given for informational value. We make every effort to ensure  that pick-up times are scrupulously respected but we cannot guarantee them.  

The driver will pick you up and drop you off as close as possible to the addresses provided. If access through a regular route is closed for weather reasons, traffic accidents, etc., the driver will, at your express request, take an alternative route to reach the agreed destination; in these cases additional costs may be incurred for you. 

All contracted transport services are covered by the liability policy of the transport company or the company subcontracted by it. 

20. CLAIMS / COMPLAINTS

www.raicars.com reports that complaint sheets are available to users and customers. If the service you receive does not meet your expectations, you must immediately notify customer service and, if possible, at the time the incident occurs. 

The user/buyer may notify us of the claim, either by email to: info@raicars.com, if desired by attaching the following claim form: The service: Acquired on the day: User name: User address: User signature (only if presented on paper): Date: Reason for the claim: 

Complaints received after the transfer service has been completed and which were not notified to us during the course of the transfer may not be accepted as we were not been given an opportunity to provide assistance or intervene in any way. Our contact details are provided on the transfer voucher and the “CONTACT” section in the website. 

21. CUSTOMER SERVICE

Our Customer Services are available 24/7 via mobile phone or by email in English and Spanish.  

Our website is available in Spanish, English and German, however we are constantly looking to incorporate more languages in the future. In the event of any discrepancy on the website or in these General Terms and Conditions, the Spanish version is deemed to apply. 

22. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Law on Intellectual Property, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of www.raicars.com are expressly prohibited. The user undertakes to respect the intellectual and industrial property rights owned by www.raicars.com.

The user knows and accepts that the entire website, containing without exhaustive character the text, software, contents (including structure, selection, ordering and presentation thereof) podcast, photographs, audiovisual material and graphics, is protected by trademarks, copyrights and other legitimate rights, in accordance with the international treaties to which Spain is a party and other property rights and laws of Spain. In the event that a user or a third party considers that there has been a violation of their legitimate intellectual property rights by the introduction of certain content on the website, they must notify www.raicars.com indicating:

–       Personal data of the interested party who is the owner of the allegedly infringed rights, or indicate the representation with which he/she acts in the event that the claim is filed by a third party other than the interested party. 

–       Point out the contents protected by intellectual property rights and their location on the web, the accreditation of the intellectual property rights indicated and express statements in which the interested party is responsible for the veracity of the information provided in the notification.

23. EXTERNAL LINKS

The website www.raicars.com, may provide links to other websites and content that are owned by third parties. The sole purpose of the links is to provide the User with the possibility to access such links. www.raicars.com shall under no circumstances be held responsible for the results that may be derived from the User for access to such links. 

In addition, the user will find within this site, pages, promotions, affiliate programs that access the browsing habits of users to establish profiles. This information is always anonymous and the user is not identified.

The Information provided on these Sponsored Sites or affiliate links is subject to the privacy policies used on such Sites and will not be subject to this privacy policy. We strongly recommend users to review in detail the privacy policies of affiliate links. Users who intend to establish any technical link device from their website to the www.raicars.com portal must obtain the prior written authorization of www.raicars.com The establishment of the link does not imply in any case the existence of relations between www.raicars.com and the owner of the site on which the link is established, nor the acceptance or approval by www.raicars.com of its contents or services

24. USER COMMITMENTS

The User is informed and accepts that access to this website does not in any way imply the beginning of a commercial relationship with www.raicars.com. In this way, the user undertakes to use the website, its services and contents without contravening current legislation, good faith and public order. It is forbidden to use the website, for illicit or harmful purposes, or in any way, may cause damage or impede the normal working of the website. With regard to the contents of this website, it is forbidden: Its reproduction, distribution or modification, in whole or in part, unless authorized by its legitimate owners; Any violation of the rights of the provider or the legitimate owners; Its use for commercial or advertising purposes.

In the use of the website, www.raicars.com, the User undertakes not to carry out any conduct that could damage the image, interests and rights of www.raicars.com or third parties or that could damage, disable or overload the portal www.raicars.com or that would prevent, in any way, the normal use of the website. However, the User must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, www.raicars.com cannot guarantee the non-existence of viruses or other elements that may cause alterations in the User’s Computer systems (software and hardware) or in their electronic documents and files contained therein.

25. PERSONAL DATA WE COLLECT AND HOW WE DO IT

Please, read Privacy Policy

26. SECURITY MEASURES

Personal data communicated by the user to www.raicars.com may be stored in automated or non-automated databases, the exclusive ownership of which corresponds to www.raicars.com, which assumes all the technical, organisational and security measures that guarantee the confidentiality, integrity and quality of the information it contains in accordance with the provisions of current data protection legislation.

Communication between users and www.raicars.com uses a secure channel, and the data transmitted is encrypted thanks to https protocols, therefore, we guarantee the best security conditions so that the confidentiality of users is guaranteed.

27. GOVERNING LAW AND JURISDICTION

Raimundo Pons Martínez has the right to bring any civil or criminal action that it deems necessary for the inappropriate use of the website, its contents, products or services, or for the breach of these Terms and Conditions.  

The contract agreed between the user and Raimundo Pons Martínez shall be governed by current Spanish legislation.  

If any dispute arises regarding the interpretation and/or application of these Terms and  Conditions, the parties shall be subjected to the courts and tribunals of the city of Palma de Mallorca.  

In the event that any of the stipulations contained in these Terms and Conditions of use are declared null, illegal or inapplicable by a judicial decision, the rest of the stipulations shall remain in full force and effect. 

28. CONTACT

Any contact regarding changes to your booking details must be requested via email or through the “My Booking” section of our website.  

In case of unavoidable modifications of the contract, we will inform you via email sent to the address provided to us at the time of booking; sending this email will be considered as proof of receipt by the customer. The same applies to any other informative mail we send you. For this reason it is of the utmost importance to ensure that the email address provided is correct and that you check your email entry folder until the time of the start of the transfer service.  

In case any User has any doubts about these Legal Conditions or any comments about the www.raicars.com portal, please contact info@raicars.com

From the team that we form Raicars Mallorca Transfers we thank you for taking the time to read these General Conditions.